Note: The below instructions only apply to the latest version of NVivo Windows: R 1.6. If you are using NVivo 12 Windows or an older version the below instructions do not apply.
If you have tried to convert a NVivo Mac project to NVivo Windows format and have received an error message stating that the project conversion failed, go to your Documents folder, and open the file “Project Conversion Error Log”. Scroll down to the end of the file and check for the below error message appearing in the last two lines along with the timestamp:
- 2022/01/11 09:00:40.304 09:00:40.3048 got exception --- Incorrect or missing encryption key
If the message “Incorrect or missing encryption key” is present in the conversion error log, please update to the latest version of NVivo by going to File > Help > Check for software updates