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1. Check what Endnote version you have
- Open EndNote
- Click on the EndNote X9 menu and choose "About EndNote"
If this reads EndNote EndNote X9.3.3 (Bld 15659), you have the latest version of EndNote installed and don't need to do anything.
Update! Make sure you update EndNote to X9.3.3 to resolve any conversion issues.
2. Try Autoupdate first
- Close all programs and turn off any background software, such as virus protection software.
- From within EndNote, click on the "EndNote X9" menu and choose "Check for Updates..." then follow the on-screen prompts.
- Once the process is done, click on the "EndNote X9" menu and choose "Check for Updates..." to see if there are any more updates to run.
- Click on the EndNote X9 menu and choose "About EndNote"
If this reads EndNote X9.3.3 (Bld 15659), you have the latest version of EndNote installed and don't need to do anything more.
3. Manual update instructions for EndNote X9 (before updating to Catalina)
- Download the EndNote X9.3.3 update here (auto-update does not work!)
http://download.endnote.com/updates/19.0/EndNoteX933UpdateInstaller.zip
Quit EndNote and run the downloaded file - The next time you open EndNote, go to the EndNote X9 menu and choose "About EndNote"
If this reads EndNote X9.3.3 (Bld 15659) you have the latest version of EndNote installed.
4. Manual update instructions for EndNote X9 (after updating to Catalina)
If you upgraded to macOS Catalina before updating your EndNote to version X9.3.3, the EndNote app will be disabled in the Applications folder. To fix this, you will need to reinstall EndNote X9 with the latest update (EndNote X9.3.3).
You can download the updated EndNote X9.3.3 installer file from here.
Users of a preconfigured site installers who are granted a multi-user license can download an up-to-date installer for their license via the link they receive when they purchase EndNote.
Once downloaded, double click the installer file to proceed with the installation. During installation, click OK when asked to overwrite the existing application.
For Single User Licenses, you will need to re-enter the EndNote X9 Product Key to complete the installation.
Note: If you are part of a site license, please check your university or company web site to update to EndNote X9.3.3.
Important about the new EndNote X9.3...
This version of EndNote has a new 64-bit database format. When you open an existing library in version X9.3 for Mac, it will create a converted version of the library for use with this new database engine. The original library will not be changed, so you can continue using it in version X9.2 or earlier. Alternatively, use Sync to move your data across systems and versions.
You cannot open a version X9.3 library in version X9.2, on Mac or Windows! Instead, use Sync to move your data across systems and versions.
EndNote X9.3.1 can't convert my old (32-bit) library
Update to version EndNote X9.3.2
Please see this article for information: Error converting enlp-libraries
EndNote X8 and earlier for macOS Users
Please upgrade! You can find more information about EndNote X9 at this link EndNote X9.
To keep working in EndNote X8 will pose limits on you, read more in EndNote for Mac: macOS Catalina Compatibility, 64-bits