How do I change/reset my myLumivero password?

The following instructions apply for NVivo 14 or NVivo R1 (2020).

Firstly, please follow the steps below to ensure you are using the latest version of NVivo:

1. Update NVivo
   • NVivo - Windows: Click File>Product Info>Check for Software Updates
   • NVivo – Mac: Click NVivo>Check for Updates from the menu bar
2. Follow the prompts to install all pending NVivo updates

Once NVivo has been updated or if no updates are available, please follow the steps below to reset your myNVivo password:

1. Go to myLumivero portal 
2. Enter your email address and click ‘Next’
3. Click on ‘Forgot password?’
4. Enter your email again and click on ‘Send verification code’
5. Enter the verification code you have been emailed
6. Click ‘Verify code’ then ‘Continue’
7. Enter a new password then click ‘Continue’

If a profile with the email address you provided doesn’t exist, you will be notified when verifying the code that ‘An account could not be found for the provided user ID’.