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All Mathcad customers can access the producer's license portal, to be able to manage their licenses. Below is a how‐to‐guide. For general instructions, please visit the PTC Welcome Center at
https://www.ptc.com/en/customer-success/support-services/welcome-center
Create the account
- If you don't have a PTC account you need to create one.
- Go to support.ptc.com
- Click on 'Create a new account':
- Fill in the form with your details:
- Fill in the section specific for your company and license:
SCN and SON numbers can be found in your Mathcad license file ﴾if you have one﴿, in the welcome e‐mail from PTC or you can request this information from Alfasoft.
Use the knowledge base
When you are logged in you can find the knowledge base from the top left menu:
If you search for license management you can find the PTC guide:
License management
To get to the license management tools, just click on 'Manage Licenses' under Popular Tasks:
You can also find it the top left menu:
Then pick 'Advanced Search':
And click on 'Search':
Then you will see all your licenses. Either under 'Available Licenses' if they are new and you want to start using them, or under 'Installed Licenses' if you want to move a license from one pc to another: