NVivo Mac keeps crashing whenever I try to change my password or login via Google account
Answer
There is currently a known issue on macOS Monterey when logging in to your myNVivo profile using a Google account, NVivo Mac will crash. Please follow the steps below to login:
Once the password has been reset, please open NVivo and try to login again using the ‘Sign in with your email address’ option, enter your google email address and the password you just created.
Note: This process does not affect or reset your Google password in anyway, this will allow you manually enter your google email and log in to myNVivo.
- Go to myNVivo portal
- Enter your Gmail address and click ‘Next’
- Click on ‘Forgot password?’
- Enter your email again and click on ‘Send verification code’
- Enter the verification code you have been emailed
- Click ‘Verify code’ then ‘Continue’
- Enter a new password then click ‘Continue’
Once the password has been reset, please open NVivo and try to login again using the ‘Sign in with your email address’ option, enter your google email address and the password you just created.
Note: This process does not affect or reset your Google password in anyway, this will allow you manually enter your google email and log in to myNVivo.
Source: QSR