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When attempting to open in Citavi 6 a cloud project, you get the following error message:
A connection to the Citavi Cloud could not be established. The project could not be opened.
- Log out of https://citaviweb.citavi.com and then log in again. Then, log out of the welcome screen in Citavi 6 and in again.
- If you are still working with Citavi 6.4, make sure not to use the option "My university". Instead use the email address and password associated with your Citavi Account.
- If you no longer remember your password, click "Forgot your password?" to reset it.
- To log in, follow the steps in the FAQ article "Missing cloud project" under solution 1.