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Instead of the login window, you only see this warning:
Windows 10, 8 or 7 (with IE 11)
The text is: “Can't reach this page.”
- Make sure the web address https://citaviweb.citavi.com is correct
- Search for this site on Bing
- Refresh the page
Windows 8 or 7 (with IE 10)
The text is:
Navigation to the webpage was canceled
- Confirm that the website address https://citaviweb.citavi.com is correct.
- Look for the page with your search engine.
- Refresh the page in a few minutes.
Cause 1
Your Internet options do not allow cookies.
Solution 1
Add an exception for citavi.com:
Windows 10 or 8
- Click Search.
- Enter Internet Options.
- Click the Privacy tab.
- Click Sites.
- Enter citavi.com in the Address of website field.
- Click Allow.
- Click OK.
- Click OK again.
- Restart Citavi 6.
Windows 7
If you're still using Internet Explorer 8, please update to Internet Explorer 11, even if Internet Explorer isn't your default browser.
- Click the Windows button to open the Start menu.
- Click Control Panel.
- Click Network and Security.
- Click Internet Options.
- Click the Privacy tab.
- Click Sites.
- Enter citavi.com in the Address of website field.
- Click Allow.
- Click OK.
- Click OK again.
- Restart Citavi 6.
Cause 2
If you or your VPN use a firewall, it might block access for Citavi.
Solution 2
Check if you have set the (university/company) network as public network on your computer and if the Windows firewall is set to allow Citavi to connect to the Internet from your private networks but not from a public network.
Also check your firewall settings and make sure Citavi is allowed to connect, see manual.