Solution - random transcript order when upgrading NVivo for Mac

Problem - random transcript order in NVivo for Mac

The problem occurred when you moved from older an NVivo for Mac version to a newer. The transcriptions are re-ordered randomly and do no longer match the audio/video. The outcome varies from transcript to transcript.

Solution

The issue is due to a bug in NVivo for Mac 12.3. It will only affect existing transcripts and any new transcripts will appear in the correct order. To fix the existing transcripts, please try the following:

1. In NVivo, create a blank new project. (Start NVivo using the icon in the Applications folder and on the welcome screen click "Create a new project")

2. Click the Data tab and click the Project icon.
   The 'Import Project' dialogue box appears.

3. Navigate to and select the project file.

4. Click Import.

The new file should contain all of the transcripts in the correct order.