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If NVivo is crashing or displaying the following error on Windows 11:
Database Component Failure "Database component did not respond in time. Unable to start service."
This error indicates that SQL won't currently run on your Windows 11 device.
There are (3) commands that can be run on the computer to address this.
Steps to Fix the Error:
Use the Windows Search Bar to search for the Powershell App. When you locate it, right click and select "Run as an Administrator".
In Powershell, copy and paste the commands below based on the version of NVivo on the device.
Go to File->Product Info->About NVivo or File->Help->About NVivo to determine the version you are running.
NVivo 13, 14 and 15 (SQL Server 2019)
New-Item -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL15E.LOCALDB\MSSQLServer\Parameters' -Force
New-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL15E.LOCALDB\MSSQLServer\Parameters' -Name 'SQLArg0' -Value '-T1800' -PropertyType String -Force
sqllocaldb delete QSRNVIVO20.6
NVivo 13 (2020, R1) R1.0-1.5.2 (SQL Server 2017)
New-Item -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL14E.LOCALDB\MSSQLServer\Parameters' -Force
New-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL14E.LOCALDB\MSSQLServer\Parameters' -Name 'SQLArg0' -Value '-T1800' -PropertyType String -Force
sqllocaldb delete QSRNVIVO20
NVivo 11 and NVivo 12 (SQL Server 2014)
New-Item -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL12E.LOCALDB\MSSQLServer\Parameters' -Force
New-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL12E.LOCALDB\MSSQLServer\Parameters' -Name 'SQLArg0' -Value '-T1800' -PropertyType String -Force
sqllocaldb delete QSRNVIVO12
If you don't feel comfortable running the commands yourself, please ask the Lumi AI Assistant to create a case by going to the Lumivero Community Home tab and clicking on Contact Support. The producer Lumivero will schedule a remote session or meeting with you to assist.
(NOTE: IF THE SCRIPT doesn't fix the issue, please also install this Visual C++ Redistributable 14.x download from Microsoft.) and run the following .NET fixes:
Clean up .NET Framework & reinstall
- Download .Net Framework Clean up Tool from the link below
https://www.microsoft.com/en-us/download/details.aspx?id=30135
- Unzip the file and run the executable
- Select ‘All Versions’ for ‘Product to cleanup’
- Then click ‘Cleanup Now’
- Download .Net Framework 3.5 SP1 from the following link and install it by double clicking the executable. https://www.microsoft.com/en-us/download/details.aspx?id=22
- Restart the computer.